Nourish + Bloom

Nourish + Bloom Market is the first autonomous grocery store with robotic delivery in the United States and the first African American owned autonomous grocery store in the world. Nourish + Bloom is on a mission to make eating healthy and convenient.

Platforms developed :

Android

IOS

Web

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Overview

The Nourish + Bloom (N&B) Store Manager & Customer App Project funded by UST global is to enable the Store Manager to efficiently manage the Inventory and handle Walk In Walk Out (WIWO) store, Hybrid store (Vision Checkout + L&T), and E-Commerce for In-store Pick-up and Door delivery (Restaurant/Bistro + Grocery orders) services effectively. The store Manager plays a major role in Store administration, which includes tracking the products/orders/refunds, assisting the customers’ orders, observing the customers’ needs and trends, dealing with complaints & grievances, and ensuring a high level of customer satisfaction through excellent service services. This mobile and web application will be a one-stop solution for all the above needs of a Store Manager, by providing an integrated solution on a single screen.

Problem Faced

The three major existing shopping sections were WIWO (Pick & Go / Scan & Go + Costa Coffee), Hybrid (Vision Checkout + L&T), and E-Commerce for In-store pick-up and Door delivery (Restaurant/Bistro + Grocery orders). To integrate the Walk-In Walk Out (WIWO) store, Hybrid store (Vision Checkout + L&T), E-commerce, and Restaurant services concept as one solution. To generate and send invoices to the registered in-store customer for WIWO ( Pick&go, Scan&GO) and Vision Checkout shopping which will automatically trigger the transaction against the customer on their exit or checkout respectively.

Solution

Integrating WIWO (Pick & Go / Scan & Go + Costa Coffee), Hybrid (VC + L&T) and E-commerce (Store pickup and door delivery) as a one-stop solution. Web and Mobile app solutions for Customers, Store Managers, and Bistro Associates. Web app solution for Bistro chef and Bistro Display. Integration with Vision Checkout to process payment and send an invoice for customer app registered users. Integration with Hitachi to monitor customer journey inside the store. Integration with Dormakaba's turnstile to trigger entry and exit of the customer on successful QR code Scanning. Integration with Costa Coffee to keep rack of coffee picked by the customer. Integration with Daxbot Robot for door delivery orders. Store manager to partially/fully accept the orders. Store Manager can partially / fully accept the refund requests.

Store Managers can create various promotions such as customer coupons, free items, combo offers, dollar offers, and multibuy. To generate reports in various categories such as sales reports, transaction success/failure, and so on. Facility to track the location of the Robot was provided. SM can process refunds manually. Customer can communicate with SM through chat. View the invoices of WIWO, E-commerce, ScannGo, and Hybrid - category-wise. SM can view the notifications and can take necessary action on them. SM can view the list of blocked customer and unblock them if required.

Technology

React Native

React

Java

Current Status

The NNB application was launched successfully on 21st January 2022, with a good number of customers visiting the NNB store for WIWO shopping with our application installed on their mobile. NNB Web and mobile app are being used for E-commerce orders (store pickup and door delivery) as well.

Want to Know More?

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